When I began starting businesses, I used to try to get everything to run smoothly. That’s what I was trained to do in business school. Their educational mission was to teach us to get everyone and everything to work perfectly in business. Nice concept on paper.
In real life, nothing ever runs perfectly. Once I was in the real business world, something or someone was always going wrong. People would screw up. Materials wouldn’t be delivered on time. Customers wouldn’t pay their bills. Nothing seemed to work smoothly – the way I thought they would if I worked at it hard enough. I spent all my time putting out fires and frustrated myself to no end. Eventually, I quit trying to train myself to handle things perfectly, because perfection so rarely happened.
Instead, I began training myself to cope with chaos. Now I plan for what will go wrong when I step into the office tomorrow. What will I do when step into the office tomorrow. What will I do when my materials don’t come in on time, or bills aren’t paid?
In a perfect world, we wouldn’t need business schools. Businesses would run themselves, turning handsome profits each quarter. Perfection handles itself, it needs no fine tuning. But perfection rarely happens in life or in business – so I recommend chaos training. Everyone needs a crash course in it before starting a new business. Think of it as business boot camp for the coming millennium.
Perfection is not attainable, but if we chase perfection we can catch excellence. – Vince Lombardi